Help center
How can we help?
Most questions answer themselves on one of the topic pages below. A searchable help library is on the way; until then, this is the curated index.
For organizers.
- Read
Your first event
Step-by-step checklist from sign-up through scanning the first ticket.
- Read
Refunds
When to issue, how the Jamrats fee comes back, and what to do about bank disputes.
- Read
Payouts
How payouts work and when to expect them.
- Read
Event page builder
Ticket tiers, sales windows, branded URLs, drag-to-reorder.
- Read
Door scanning
Multi-staff, multi-lane browser-based QR scanning.
- Read
Tax + receipts
Inclusive vs added-on-top tax. Automatic buyer receipts.
For buyers.
Didn’t find what you need?
Email a person. We respond within one business day.