Payment and Settlement Policy.

Card payments are handled by our payment processor (currently Stripe). When a buyer completes checkout, the funds are routed directly to the organizer’s verified bank account; Jamrats never holds the money. The platform fee is collected as a separate line item at the moment of charge.

Payouts run on the payment processor’s standard schedule — typically the next business day after a transaction. Brand-new payout accounts may have a longer initial hold while verification completes.

Organizers manage their payout cadence (daily, weekly, monthly) from inside the Jamrats dashboard — no separate processor portal needed.

Events can be priced in CAD or USD. If the organizer’s bank account is in a different currency than the event was priced in, the payment processor converts at payout time using its published rates. Jamrats does not mark up currency conversion.

The Jamrats platform fee is a flat per-ticket amount in the local currency of the organizer’s registered Stripe Connect country and is deducted at the moment of the charge. The current per-country schedule is published at jamrats.com/fees. The payment processor’s card-processing fee (varies by country, typically 1.5%–2.9% + a small fixed component) is also deducted at the moment of the charge. The organizer’s payout is the gross ticket value minus both fees.

Refunds are issued by the organizer through the Jamrats dashboard. The platform fee returns to the organizer’s balance for refunds within 60 days of the original purchase. The card-processing fee is generally not returned by the processor on most refunds.

Disputed payments (chargebacks) are debited from the organizer’s balance per the payment processor’s standard flow. Organizers receive evidence-submission notifications inside the Jamrats dashboard. Sustained chargeback rates above industry norms may trigger a reserve hold on the organizer’s balance — that decision sits with the payment processor, not Jamrats.

If a payout fails (bank rejected, account closed, etc.) the processor will retry on its own schedule. Repeated failures notify the organizer by email and inside the Jamrats dashboard.

Jamrats computes and collects per-event sales tax at the rate the organizer configures. Remittance to the appropriate tax authority is the organizer’s responsibility. See the Organizer Agreement.

Because Jamrats does not hold buyer funds, in the unlikely event of Jamrats becoming insolvent, organizer payouts in flight at the payment processor would not be at risk — they belong to the organizer. Ticket data, customer lists, and storefronts would remain accessible during a wind-down per the Terms of Service.