Legal
Privacy Policy.
Last updated . Questions? hello@jamrats.com
This policy explains what data Jamrats collects, why, who we share it with, and the rights you have over your data. It applies to everyone who interacts with the platform — buyers, organizers, and visitors to the marketing site.
One promise up front: we do not sell your personal data, and we do not email an organizer’s buyers on our own behalf.
Who we are
WeBuildCode Inc.(operating the Jamrats platform) is the data controller for the marketing site, organizer dashboards, and buyer ticket-recovery flows. The event organizer is the data controller for buyer purchases on their event pages (we’re the processor). Reach our privacy contact at hello@jamrats.com.
What we collect
From organizers: name, email, phone, business address, identity-verification documents needed to set up payouts, and the event content you publish.
From buyers: name and email at checkout, the consents you tick, and the order details (event, ticket type, total). Card details are handled by the payment processor — we do not see or store them.
Automatically: basic technical data needed to operate the service: IP address, browser type, pages visited, scan timestamps. Cookies and similar storage are described in the Cookie Policy.
Why we collect it
- To deliver the ticket you bought (name + email).
- To pay out the organizer who sold it to you (identity verification + payout records).
- To prevent fraud and abuse (IP address, basic device fingerprint).
- To send transactional emails: receipts, reminders, refund confirmations.
- To respect your consent: marketing emails go out only if you opted in at checkout.
- To meet our legal obligations: tax records, fraud reporting, and lawful requests from regulators.
What the organizer sees
When you buy a ticket, the organizer who sold it sees your name, email, ticket selection, and consent state. They can export this to their own customer list (with your marketing-consent flag preserved). They become an independent controller of that data; their privacy practices apply to anything they do with it after export.
How long we keep it
- Order records — at least 7 years, to meet tax retention rules.
- Buyer email + consent state — for as long as the organizer’s account exists; we strip these on request.
- Marketing-site analytics — 12 months.
- Scan logs — 24 months.
- Backups — 30 days rolling.
Where data lives
Primary data lives in Canada (Toronto region). Backups are stored within North America. Vendor processors (payments, email, anti-fraud) may process data in the US or EU under standard contractual protections.
Your rights
Under Canadian (PIPEDA, Quebec Law 25), US state privacy laws (CCPA/CPRA, VCDPA, etc. where applicable), the UK GDPR + Data Protection Act 2018, and the Australian Privacy Act 1988 + the Australian Privacy Principles, you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to retention obligations like tax law).
- Withdraw marketing consent at any time — by un-ticking the opt-in or replying to any marketing email.
- Request a portable export of your data.
- Object to processing or restrict it in specific cases.
- Lodge a complaint with your local privacy regulator (e.g. the Office of the Privacy Commissioner of Canada).
To exercise these rights, email hello@jamrats.com with the subject “Privacy request”. We respond within 30 days.
Children's privacy
Jamrats accounts are for users of legal majority. We don’t knowingly collect data from children under 13 (or the equivalent age in your jurisdiction). If you believe a child’s data has been collected, contact us and we will delete it.
Changes to this policy
Material changes are notified by email at least 30 days before they take effect. The “last updated” date at the top of this page always reflects the most recent revision.
Contact
Questions, complaints, or rights requests: hello@jamrats.com.
