Legal
Buyer Terms.
Last updated . Questions? hello@jamrats.com
These terms apply when you buy a ticket through Jamrats (operated by WeBuildCode Inc., a Manitoba corporation based in Winnipeg). They govern the ticket itself, not the event. Jamrats is the platform; the organizer is the seller, the merchant of record, and the party you contract with for the event experience.
These Buyer Terms supplement our Terms of Service, which also apply to your use of the platform. Where the two differ on a buyer matter, these Buyer Terms govern.
Jamrats is available to organizers and buyers across Canada, the United States, the United Kingdom, Ireland, the European Economic Area, Switzerland, Australia, New Zealand and a number of other countries. Your statutory consumer-protection rights under local law — including the UK Consumer Rights Act 2015 for UK buyers, the EU Consumer Rights Directive for buyers in the EEA, the Australian Consumer Law for Australian buyers, and the Consumer Guarantees Act 1993 for New Zealand buyers — apply in addition to anything here and aren’t waived by anything below.
Event tickets are sold for a specific date, so the 14-day right of withdrawal under the EU Consumer Rights Directive does not apply to them. That exemption does not affect your other statutory rights.
Who you bought from
When you check out, you are buying from the event organizer. The transaction lands in their bank account. Their name and contact information appear on your receipt.
Jamrats provides the storefront, the checkout infrastructure, and the ticket-delivery system. We are not the seller of the event experience.
What your ticket is good for
Your ticket admits one person (or one party — see your specific ticket type) to the event described in the listing. It is valid until the event ends, after which it expires.
The QR code on your ticket is signed; presenting a screenshot, photo, or printout is fine — door staff will scan it and check you in. Each ticket can only be scanned once.
Transferring your ticket
You may forward your ticket email to a friend if you can’t attend. Jamrats does not currently support name-on-ticket enforcement; the person scanning at the door is the person who gets in. Some organizers may require ID at the door — check the event listing.
Refund rights
Refund eligibility is set by the organizer. See the Refund and Cancellation Policy. If the event is cancelled, the organizer is required to refund every paid order within 14 days.
Every refund is issued by the organizer, never by Jamrats. Jamrats never holds your money — it goes straight to the organizer when you pay — so we cannot refund you ourselves, and we do not refund for an organizer before or after those 14 days. We are not a guarantor of any organizer’s refunds. If an organizer will not refund you, that debt is theirs rather than ours.
If the organizer passed the Jamrats fee on to you, it appears as its own line at checkout, and that line is not returned as part of a refund. See what happens to the fee.
In that situation your remedy is a chargeback. Contact the bank or card issuer you paid with and dispute the charge. Issuers allow this only for a limited window, usually counted from the event date, so do not wait on the organizer indefinitely. Tell us the order number and we will give your issuer the purchase and scan records that support the claim.
Anti-scalping
Resale of tickets for profit may be restricted by the organizer or by applicable law. Jamrats does not operate a secondary market. Tickets sold outside the Jamrats platform are not guaranteed valid; if you bought from a third party, contact the original seller.
Rules at the event
Once you are at the event, the organizer’s house rules apply: dress code, age restrictions, refusal of entry for intoxication or misconduct, etc. Refusal of entry under house rules is not a Jamrats-side refund reason.
What we collect from you
See the Privacy Policy for the full data inventory. In short: your email, your name, your payment metadata (handled by our payment processor), and the consents you ticked at checkout. We do not sell your data and we do not email you marketing on Jamrats’ own behalf.
Limits on our liability
Jamrats provides the storefront, checkout and ticket-delivery system. We are not the seller of the event, we do not hold your money, and we are not a guarantor of the organizer’s refunds or of the event taking place.
To the maximum extent permitted by law, our aggregate liability to you for any claim relating to the platform is capped at the greater of the fees you paid Jamrats in the 12 months before the claim arose and one hundred Canadian dollars (CAD $100). We are not liable for indirect, consequential, incidental, special or punitive damages.
These limits do not apply to liability for gross negligence, willful misconduct, death or personal injury caused by our negligence, or anything else that can’t legally be limited. Nothing here limits the statutory consumer-protection rights described at the top of this page.
Questions
Reach the organizer first — their public contact email is on the event page and in your receipt. For platform- level concerns (the ticket didn’t arrive, the QR won’t scan), email hello@jamrats.com.