Organizer Agreement.

In every Jamrats transaction, the organizer is the merchant of record. Buyer funds land in your connected bank account directly; Jamrats does not hold buyer funds at any point. This means refunds, chargebacks, taxes, and statements all flow through your payout account.

A flat per-ticket platform fee is collected at the moment of sale. The fee is denominated in the local currency of your organization’s registered country — set when your Stripe Connect account was created during onboarding and locked thereafter — and varies by country. The current schedule is published at jamrats.com/fees. The fee may be set in your organization’s defaults and overridden per event. By default, organizers absorb the fee; you can pass it through to buyers per event.

Free tickets (priced at $0) do not incur a platform fee. Card-processing fees apply at cost and are governed by the payment processor.

You are responsible for issuing refunds in line with the policy you have posted (and with applicable consumer-protection law). If you cancel an event, you must refund all paid orders within 14 days.

The platform fee is not refundable. It is earned at the moment of sale and is retained on every refund, full or partial, and on every cancelled event, regardless of how soon after the purchase you refund. Price this into your own refund policy.

Jamrats does not issue refunds on your behalf. If you cancel an event or stop responding to buyers, we will not refund them from your payout balance or from our own funds, and we are not a guarantor of your refunds. Buyers who cannot reach you are directed to dispute the charge with their card issuer, and we will supply the issuer with the purchase and scan records. Disputed amounts are debited from your account.

Disputed payments are routed to your dashboard with the evidence-submission flow. You have 7 days to respond, and the payment processor’s decision is final. Sustained chargeback rates above industry norms may trigger a reserve hold on your payout balance and, in extreme cases, suspension of your Jamrats account.

Sales tax, GST/HST/PST, and equivalent taxes are computed and collected per your event’s tax configuration. Remittance to the appropriate tax authority is your responsibility. Jamrats does not remit tax on your behalf. CSV exports include per-order tax breakdowns for filing.

You must not list events that violate the Acceptable Use Policy. Patterns suggestive of fraud (mass refund-after-payout, card-testing, etc.) may result in immediate suspension pending investigation.

Buyer data collected through your event pages belongs to you. We never email your buyers on our own behalf. CSV exports of orders + customers + marketing consent are available in every plan. Storage is scoped per organization — no cross-org leakage.

Jamrats may suspend or terminate an organizer account for: confirmed AUP violations, sustained chargeback rates, repeated buyer complaints with no organizer response, fraud indicators, or failure to complete the payout-account identity verification.

You may terminate at any time, with no notice. On termination, you may export all customer data; we retain order records as required by law (typically seven years for financial records).

Jamrats’ liability for any claim relating to this agreement is capped at the platform fees paid by the organizer in the 12 months preceding the claim. Jamrats is not liable for indirect, consequential, or punitive damages.

This agreement is governed by the laws of the Province of Manitoba, Canada. Disputes are resolved in the courts of Winnipeg.