Refund and Cancellation Policy.

Every refund on Jamrats is issued by the event organizer, never by Jamrats. Organizers issue them from their dashboard, out of their own connected account. We never hold buyer funds, so there is nothing on our side to refund from, and we do not refund for an organizer under any circumstances.

If you bought a ticket and need a refund, contact the organizer directly. The organizer’s public contact email is shown on every event page and inside every Jamrats receipt email.

The Jamrats platform fee is not refundable. We earn it when the ticket sells and we keep it on every refund, whole or partial, and on every cancelled event. How soon you refund makes no difference.

By default the organizer absorbs that fee, and then it costs the buyer nothing: a full refund returns the whole ticket price they paid. If the organizer passed the fee on to buyers instead, it appears as its own line at checkout, and that line is not part of the refund.

The card-processing fee belongs to the payment processor, which does not return it on most refunds.

When an event is cancelled by the organizer, the organizer is responsible for refunding all paid orders. Jamrats provides a one-click bulk refund tool in the dashboard to process this efficiently.

Jamrats does not refund on an organizer’s behalf. If they miss the 14 days, there is no Jamrats-held money to send the buyer and we will not step in, whether or not anything is left in their payout balance. We are not a guarantor of any organizer’s refunds. The obligation and the debt stay with them.

Buyers in that position should read If the organizer doesn’t pay up below. It explains the chargeback route and the time limit on it.

Chargebacks (formally disputed payments) are handled by the payment processor and routed to the organizer in the dashboard. Organizers have 7 days to respond with evidence. The processor’s decision is final.

Repeated chargeback rates above industry norms may trigger a reserve hold on the organizer’s payout balance. See the Payment and Settlement Policy.

For buyers, a chargeback is a legitimate route and not something we penalize you for using. It is the right one when an organizer will not refund you or has stopped responding.

An organizer can cancel an event, or simply stop responding, after the money for your ticket has already been paid out to their bank. Because Jamrats never holds buyer funds, we cannot refund you in that situation — there is no Jamrats-held money to send back, and we are not the seller of your ticket.

Your route to your money is a chargeback through the bank or card issuer you paid with:

1. Email the organizer first and give them a few days. Their address is on the event page and at the bottom of your ticket receipt. Keep the email.
2. If they don’t refund you, contact your bank or card issuer and dispute the charge. Say the event was cancelled or did not take place and that the seller has not refunded you.
3. Don’t sit on it. Card schemes allow disputes only for a limited window, usually counted from the event date, and waiting for an unresponsive organizer is the most common way buyers miss it.

Tell us your order number and we will give your issuer the purchase record, the ticket’s scan history, and the event’s cancellation status. A seller who doesn’t contest a dispute within 7 days loses it, so these claims usually succeed.

If you believe an organizer has taken payment for an event they never intended to run, tell us as well. That is grounds for suspending their account under the Acceptable Use Policy, and it stops the same thing happening to other buyers.

If an event cannot be held for reasons beyond either party’s control (weather, public-health orders, venue closure), refund handling follows the organizer’s posted event-specific terms. Where no event-specific terms exist, the default is a 100% refund of the ticket price to the buyer, issued by the organizer. The platform fee is not refundable in this scenario either.

For buyers:

1. Open the ticket email from Jamrats.
2. Click View tickets to open your order page.
3. Use the organizer contact email at the bottom of the page.

Lost the email? Recover it here.

There is no refund button on your ticket page — refunds are issued by the organizer from their own dashboard, so the request has to reach them. If they don’t respond, see If the organizer doesn’t pay up.