Contact
Talk to a human.
We’re a small team — your message reaches a person, not a ticket queue with twelve hands in it. Pick the path that fits; we reply within one business day. One thing we can’t do is refund a ticket — that sits with the organizer who ran the event.
Buyer support
Lost a ticket or a QR code that won’t scan? Start here. Refunds and event questions go to the organizer — see the note below.
Organizer support
Running an event on Jamrats? Use the form below — include your organization name or event link so we can find the right one. We reply within one business day.
Press + partnerships
Working on a story, interview, partnership, or co-marketing idea? Send a note via the form below.
Refunds come from the organizer, not from us
Jamrats never holds your money. Every payment goes straight into the organizer’s own bank account, so they are the seller — they set the refund policy, and they are the only ones who can send the money back. Emailing us doesn’t move that along, and it costs you a day.
Your organizer’s contact email is on the event page and at the bottom of your ticket receipt. Write to them with your order number and they can refund you directly.
If the organizer has gone quiet and the event is cancelled or past, your route to your money is a chargeback with your bank, and there is a time limit on it — the refund policy walks you through it. Tell us too: we can give your bank the purchase and scan records, and a listing that looks fraudulent is something we investigate.
Send a message.
Or email hello@jamrats.com directly — same inbox.