Weather forces a cancel
Cancel the event and all 380 orders are refunded. Sales stop and that event’s payout waits until refunds clear.
Refunds in one click.
You stay in control. Initiate refunds from the dashboard, refund partial orders down to a single ticket, and refund everyone when you cancel an event. Buyers get back exactly what they paid.
What hurts
Most platforms make refunds a friction-laden process — you contact support, support contacts the buyer, three days pass. By then the buyer's credit-card company is involved and you're paying bank-dispute fees on top of the refund.
How Jamrats handles it
The fix.
Refunds are organizer-initiated. Open the order in your dashboard, hit Refund, choose full or partial, confirm. The buyer sees the money back in 5–10 business days.
The buyer gets back what they actually paid, after any coupon. The $0.99 Jamrats fee isn't refunded, so plan for it if you're deciding whether to refund or cancel.
When you cancel an event, ticket sales stop automatically and every paid order is refunded. Payouts for that event pause during the refund window so the refunds are funded. We also email each buyer so they know what happened.
The breakdown
What it does · why it matters.
- Partial refunds
- Refund a single ticket out of a multi-ticket order without touching the rest.
- Cancel and refund
- Cancelling an event stops sales and refunds every paid order.
- Payouts pause on cancel
- That event’s payouts hold during the refund window so refunds can be funded.
- Audit trail
- Every refund is logged: who initiated it, when, how much.
- Refund email
- Buyers get a refund email that looks like it came from you.
- Handling disputes
- Bank disputes appear in your dashboard with a form ready for your proof.
In practice
Use cases.
Buyer can’t make it
Refund their single ticket; rest of their group order is unaffected.
FAQ
Frequently asked.
Always the organizer. Jamrats refunds only in narrow fraud cases (see Acceptable Use Policy).
Try refunds today.
No setup fee. No contract. Flat $0.99 per paid ticket.