Weather forces a cancel
Bulk refund 380 orders in one click. Platform fee returns within the week.
Refunds in one click.
You stay in control. Initiate refunds from the dashboard, refund partial orders down to a single ticket, bulk-refund a cancelled event. Platform fee returns to your balance within 60 days.
What hurts
Most platforms make refunds a friction-laden process — you contact support, support contacts the buyer, three days pass. By then the buyer's credit-card company is involved and you're paying chargeback fees on top of the refund.
How Jamrats handles it
The fix.
Refunds are organizer-initiated. Open the order in your dashboard, hit Refund, choose full or partial, confirm. The buyer sees the money back in 5–10 business days.
If you refund within 60 days of the original purchase, the $0.99 platform fee is returned to your payout balance too. Beyond 60 days, the fee is retained (it covers operational cost).
For full event cancellations, the dashboard surfaces a bulk-refund button: one click refunds every paid order at once. We also fire an email to each buyer so they know what happened.
The breakdown
What it does · why it matters.
- Partial refunds
- Refund a single ticket out of a multi-ticket order without touching the rest.
- Bulk event refund
- Cancellation? One click refunds the whole event.
- Fee returned in 60d
- Refund within 60 days and the $0.99 platform fee comes back to you.
- Audit trail
- Every refund is logged: who initiated it, when, how much.
- Refund email
- Buyer gets a Jamrats-branded refund notification from your reply-to address.
- Chargeback workflow
- Disputed payments route to your dashboard with the evidence form ready to go.
In practice
Use cases.
Buyer can’t make it
Refund their single ticket; rest of their group order is unaffected.
FAQ
Frequently asked.
Always the organizer. Jamrats refunds only in narrow fraud cases (see Acceptable Use Policy).
Try refunds today.
No setup fee. No contract. Flat $0.99 per paid ticket.