I can't find my ticket email
Use the recovery flow with the email you checked out with. We re-send links to every order tied to that address.
Recover my ticketsBuyer support
Help for ticket holders.
Most buyer issues come down to one of the patterns below. Pick the closest match — we route you to the fastest path.
Day-of-event ticket emergency · 24/7 monitored at hello@jamrats.com
I need a refund
Refunds are issued by the event organizer. Their contact email is on the event page and on the bottom of your ticket receipt. Reach them first.
See refund policyThe QR code wouldn't scan
Try the recovery flow to get a fresh link — old screenshot tokens can rotate if you re-requested the email recently.
Re-send my ticketsI have a question about the event
The organizer runs the event itself — venue, dress code, accessibility, lineup changes. Their contact email is on every receipt and on the event page.
Browse live eventsSomething seems fraudulent
If a listing looks like a scam (no real venue, no real performer, suspicious pricing), email us with the URL. We investigate within one business day.
Email securitySomething else
Email support directly. We respond within one business day.
Email support
Why we ask you to contact the organizer first
Jamrats is the platform, not the seller.
When you buy a ticket, you’re buying from the organizer — they ran the event, the money goes to their bank, and they choose the refund policy. We provide the platform around that relationship. For most issues, the organizer can resolve it directly and faster than we can.
Read the buyer terms