Cast families at the school play
A free "Cast family" ticket type next to the paid seats. Families get QR tickets; the scanner counts them in.
Every attendee, paid or free.
Orders and tickets for each event in one place, free ticket types for guests, ticket recovery for buyers who lose their email, and a door list you can export.
What hurts
Most platforms treat the list of paid tickets as the only real record, and everything else lives in a spreadsheet someone forgot to bring to the door. Guests, volunteers, day-of additions — they're all real attendees, and they should scan in the same way.
How Jamrats handles it
The fix.
Every order for an event sits in your dashboard: who bought, which ticket types, and what they paid. Open an order to refund all of it or individual tickets.
For guests who shouldn't pay, add a free ticket type. Free tickets get the same QR code and scan with the same duplicate-scan protection as paid ones.
If a buyer can't find their email, they can recover their tickets at jamrats.com/find-tickets using the address they bought with. At the door, one scan on a group order checks in the whole group.
The breakdown
What it does · why it matters.
- Orders per event
- Buyer, ticket types, totals, and refunds in one list.
- Free ticket types
- Price a ticket type at $0 for guests. Same QR, same scanner.
- Ticket recovery
- Buyers re-send their own tickets from /find-tickets. Fewer "I lost my email" moments at the door.
- Group check-in
- Scan one ticket on a multi-ticket order and check in the group.
- Duplicate-scan flag
- A ticket that’s already in gets flagged as "already checked in".
- CSV export
- A door list you can print as a backup.
In practice
Use cases.
Group arriving together
One buyer, eight tickets. Scan one code and check in all eight.
FAQ
Frequently asked.
Yes — CSV export from the dashboard. Print it as a backup.
Try attendee management today.
No setup fee. No contract. Flat $0.99 per paid ticket.